WHAT IS YOUR EXCHANGE PROCESS?Updated 10 months ago

Process an exchange by following the directions in this link: https://returns.explorethousand.com/.

You can use the box your helmet came in to ship it back to us. Be sure to cover the original shipping label with your return label or a piece of paper. Once your exchange is dropped off at FedEx, your new order will process and you will receive a confirmation email.

Be sure to get your return sent off soon! We want to make sure you get the right lid as soon as possible.

Please note that international customers who wish to return or exchange their purchases must pay for return shipping. If your item is sold out at the time you place your order, you will be notified that the item is out of stock and you will receive a refund instead.