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Shop Chapter MIPS Helmets

Shop Heritage 2.0 Helmets

Thousand

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">It&apos;s really easy to process your return! Please visit this <a href="https://returns.explorethousand.com/#/" target="_blank" rel="noopener noreferrer">link</a> if you&apos;re located in the US or this <a href="https://www.explorethousand.com/apps/redo/returns-portal/login?referralId=6983978f8937ef9b143c73e5" target="_blank" rel="noopener noreferrer">link</a> if you&apos;re located in the EU/UK. Please fill out the appropriate details and you&apos;ll receive all of your return information along with a return label and tracking.&#xA0;</p><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For our international customers outside of EU/UK, please email us at <a href="mailto:customercare@explorethousand.com" id="isPasted">customercare@explorethousand.com</a> to see what your options are.</p><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Your return will be processed as soon as it reaches our warehouse and your funds will be refunded to your account within the next 7-10 business days. You can use the box your helmet came in to ship it back to us. Please be sure to cover the original shipping label with your return label or a piece of paper.</p>

It's really easy to process your return! Please visit this link if you're located in the US or this link if you're located in the EU/UK. Please fill out the appropriate details and you'll receive all of your return information along with a return lab

WHAT IS YOUR RETURN PROCESS?

Returns & Exchanges

HOW SHOULD I STORE MY HELMET?

HOW OFTEN SHOULD A HELMET BE REPLACED?

HOW DO I KEEP MY HELMET LOOKING GOOD?

MY POPLOCK FELL OFF! HOW CAN I GET A REPLACEMENT?

DO YOU OFFER REPLACEMENT FITPADS (INTERIOR PADDING)?

MONOGRAM CARE TIPS?

Helmet Care

DO YOU SHIP INTERNATIONALLY?

DUTIES, VAT, CUSTOMS, ETC.

DO YOU SHIP TO HAWAII AND ALASKA?

CAN I CANCEL MY ORDER?

I NEED TO CHANGE OR UPDATE MY ORDER! WHAT DO I DO?

CAN I HAVE A PRICE ADJUSTMENT?

CAN I PURCHASE OR TRY ON A HELMET AT A LOCAL RETAILER?

DO YOU SHIP INTERNATIONALLY? copy

Shipping & Order Information

WHAT IS YOUR RETURN POLICY?

WHAT IS YOUR EXCHANGE PROCESS?

CAN SALE ITEMS BE RETURNED/EXCHANGED?

CAN I RETURN OR EXCHANGE MY MONOGRAMMED HELMET OR CHANGE THE INITIALS ON MY MONOGRAM?

WHAT DOES THE INSIDE OF THE HELMET LOOK LIKE?

DOES THE HELMET COME WITH A WARRANTY?

WHAT SAFETY STANDARDS DO THOUSAND HELMETS MEET?

CAN I ORDER A MONOGRAMMED HELMET?

HOW DO I GET THE RIGHT FIT?

KRYPTONITE LOCKS

WHERE IS YOUR SIZE GUIDE?

WHAT SAFETY STANDARDS DO THOUSAND JR. HELMETS MEET?

HOW CAN I PERSONALIZE MY THOUSAND JR. HELMET?

WHAT DOES THE INSIDE OF THE THOUSAND JR. HELMET LOOK LIKE?

I’M AN ADULT AND MY HEAD IS SMALLER THAN A SIZE SMALL, WILL THOUSAND JUNIOR WORK FOR ME?

Thousand Jr.

WHAT SAFETY STANDARDS DOES THIS HELMET MEET?

WHAT ARE THE MEASUREMENTS OF THIS HELMET?

Toddler Helmet

WHAT IS THE POPLOCK? WHAT IS THE ANTI-THEFT GUARANTEE?

WILL THE POPLOCK FIT MY LOCK?

MY POPLOCK FELL OFF, CAN I GET A REPLACEMENT?

PopLock Info

Product Information

WHAT IS YOUR POLICY ON ACCIDENT REPLACEMENT HELMETS?

MY HELMET WAS INVOLVED IN AN ACCIDENT, WHAT NOW?

Accident Replacement Policy

WHAT IF I MAKE A RETURN ON A PURCHASE MADE THROUGH INSTALLMENTS WITH SHOP PAY?

WHAT IS THE OPTION TO PAY IN INSTALLMENTS ON SHOP PAY?

WHICH PAYMENT METHODS ARE ACCEPTED IF I USE THE OPTION TO PAY IN INSTALLMENTS ON SHOP PAY?

HAVE MORE QUESTIONS?

Payment Options (Shop Pay)

WHAT IS YOUR HOLIDAY RETURN POLICY?

HOW DO I EXCHANGE A GIFT?

I WANT TO RECEIVE MY ORDER BY 12/25 - WHEN DO I NEED TO PLACE MY ORDER?

U.S. Customers

WHAT IS YOUR HOLIDAY RETURN POLICY? (International Customers)

HOW DO I EXCHANGE A GIFT? (International Customers)

DO YOU OFFER GIFT WRAPPING (International Customers)?

I HAVE MORE QUESTIONS - HOW DO I REACH OUT TO THOUSAND? (International Customers)

WHAT IS YOUR RETURN PROCESS?Updated a month ago