We hope you’re never in an accident, but if you’re ever involved in one and your helmet is damaged, let us know and we’ll replace your helmet for free. Thousand offers free replacement with a helmet from a collection of equal or lesser value than the

<div id="isPasted" style="box-sizing: inherit; padding: 1em 1em 0em; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We hope you&#x2019;re never in an accident, but if you&#x2019;re ever involved in one and your helmet is damaged, let us know and we&#x2019;ll replace your helmet for free. Thousand offers free replacement with a helmet from a collection of equal or lesser value than the original purchase. For a replacement helmet from a higher-priced collection, customers can pay the difference between the new helmet and the original purchase.</div>

WHAT IS YOUR POLICY ON ACCIDENT REPLACEMENT HELMETS?

We're so sorry that you were involved in an accident and are so glad to hear that you were wearing a helmet. Since your helmet was involved in an impact, you should definitely replace it. We’d be happy to offer you a new helmet under our Accident Rep

<p><span style="font-size: 16px;">We&apos;re so sorry that you were involved in an accident and are so glad to hear that you were wearing a helmet.&#xA0;</span></p><div data-block="true" data-editor="6flk2" data-offset-key="2a7q0-0-0" id="isPasted"><p><span style="font-size: 16px;">Since your helmet was involved in an impact, you should definitely replace it. We&#x2019;d be happy to offer you a new helmet under our <a href="https://www.explorethousand.com/blogs/journal/doing-more-our-accident-replacement-policy" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">Accident Replacement Policy</a>. Please send us an email at <a href="mailto:customercare@explorethousand.com">customercare@explorethousand.com</a> to get that process going.&#xA0;</span></p></div><div data-block="true" data-editor="6flk2" data-offset-key="4obbf-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

MY HELMET WAS INVOLVED IN AN ACCIDENT, WHAT NOW?

Not finding the answer for your question? No worries, we're here to help! Feel free to email us or reach out here. We will get back to you shortly. Chat soon!

Shop Chapter MIPS Helmets

Shop Heritage 2.0 Helmets

Thousand

Accident Replacement Policy

MONOGRAM CARE TIPS?

HOW DO I KEEP MY HELMET LOOKING GOOD?

HOW OFTEN SHOULD A HELMET BE REPLACED?

HOW SHOULD I STORE MY HELMET?

MY POPLOCK FELL OFF! HOW CAN I GET A REPLACEMENT?

DO YOU OFFER REPLACEMENT FITPADS (INTERIOR PADDING)?

Helmet Care

CAN I CANCEL MY ORDER?

CAN I HAVE A PRICE ADJUSTMENT?

CAN I PURCHASE OR TRY ON A HELMET AT A LOCAL RETAILER?

DO YOU SHIP INTERNATIONALLY?

DO YOU SHIP TO HAWAII AND ALASKA?

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY MONOGRAMMED HELMET?

I NEED TO CHANGE OR UPDATE MY ORDER! WHAT DO I DO?

Shipping & Order Information

WHAT IS YOUR RETURN POLICY?

CAN I RETURN OR EXCHANGE MY MONOGRAMMED HELMET OR CHANGE THE INITIALS ON MY MONOGRAM?

WHAT IS YOUR EXCHANGE PROCESS?

WHAT IS YOUR RETURN PROCESS?

CAN SALE ITEMS BE RETURNED/EXCHANGED?

Returns & Exchanges

WHAT DOES THE INSIDE OF THE HELMET LOOK LIKE?

DOES THE HELMET COME WITH A WARRANTY?

WHAT SAFETY STANDARDS DO THOUSAND HELMETS MEET?

CAN I ORDER A MONOGRAMMED HELMET?

HOW DO I GET THE RIGHT FIT?

KRYPTONITE LOCKS

WHERE IS YOUR SIZE GUIDE?

HOW CAN I PERSONALIZE MY THOUSAND JR. HELMET?

I’M AN ADULT AND MY HEAD IS SMALLER THAN A SIZE SMALL, WILL THOUSAND JUNIOR WORK FOR ME?

WHAT DOES THE INSIDE OF THE THOUSAND JR. HELMET LOOK LIKE?

WHAT SAFETY STANDARDS DO THOUSAND JR. HELMETS MEET?

Thousand Jr.

WHAT IS THE POPLOCK? WHAT IS THE ANTI-THEFT GUARANTEE?

WILL THE POPLOCK FIT MY LOCK?

MY POPLOCK FELL OFF, CAN I GET A REPLACEMENT?

PopLock Info

WHAT SAFETY STANDARDS DOES THIS HELMET MEET?

WHAT ARE THE MEASUREMENTS OF THIS HELMET?

Toddler Helmet

Product Information

WHAT IF I MAKE A RETURN ON A PURCHASE MADE THROUGH INSTALLMENTS WITH SHOP PAY?

WHAT IS THE OPTION TO PAY IN INSTALLMENTS ON SHOP PAY?

WHICH PAYMENT METHODS ARE ACCEPTED IF I USE THE OPTION TO PAY IN INSTALLMENTS ON SHOP PAY?

HAVE MORE QUESTIONS?

Payment Options

DO YOU OFFER GIFT WRAPPING (International Customers)?

HOW DO I EXCHANGE A GIFT? (International Customers)

I HAVE MORE QUESTIONS - HOW DO I REACH OUT TO THOUSAND? (International Customers)