Need help with something else? Please send us an email at customercare@explorethousand.com and we will get back to you shortly, thanks!

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Shop Chapter MIPS Helmets

Shop Heritage 2.0 Helmets

Thousand

Customer Care

MONOGRAM CARE TIPS?

HOW DO I KEEP MY HELMET LOOKING GOOD?

HOW OFTEN SHOULD A HELMET BE REPLACED?

HOW SHOULD I STORE MY HELMET?

MY POPLOCK FELL OFF! HOW CAN I GET A REPLACEMENT?

DO YOU OFFER REPLACEMENT FITPADS (INTERIOR PADDING)?

Helmet Care

CAN I CANCEL MY ORDER?

CAN I HAVE A PRICE ADJUSTMENT?

CAN I PURCHASE OR TRY ON A HELMET AT A LOCAL RETAILER?

DO YOU SHIP INTERNATIONALLY?

DO YOU SHIP TO HAWAII AND ALASKA?

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY MONOGRAMMED HELMET?

I NEED TO CHANGE OR UPDATE MY ORDER! WHAT DO I DO?

Shipping & Order Information

WHAT IS YOUR RETURN POLICY?

CAN I RETURN OR EXCHANGE MY MONOGRAMMED HELMET OR CHANGE THE INITIALS ON MY MONOGRAM?

WHAT IS YOUR EXCHANGE PROCESS?

WHAT IS YOUR RETURN PROCESS?

CAN SALE ITEMS BE RETURNED/EXCHANGED?

Returns & Exchanges

WHAT DOES THE INSIDE OF THE HELMET LOOK LIKE?

DOES THE HELMET COME WITH A WARRANTY?

WHAT SAFETY STANDARDS DO THOUSAND HELMETS MEET?

CAN I ORDER A MONOGRAMMED HELMET?

HOW DO I GET THE RIGHT FIT?

KRYPTONITE LOCKS

WHERE IS YOUR SIZE GUIDE?

HOW CAN I PERSONALIZE MY THOUSAND JR. HELMET?

I’M AN ADULT AND MY HEAD IS SMALLER THAN A SIZE SMALL, WILL THOUSAND JUNIOR WORK FOR ME?

WHAT DOES THE INSIDE OF THE THOUSAND JR. HELMET LOOK LIKE?

WHAT SAFETY STANDARDS DO THOUSAND JR. HELMETS MEET?

Thousand Jr.

WHAT IS THE POPLOCK? WHAT IS THE ANTI-THEFT GUARANTEE?

WILL THE POPLOCK FIT MY LOCK?

MY POPLOCK FELL OFF, CAN I GET A REPLACEMENT?

PopLock Info

WHAT SAFETY STANDARDS DOES THIS HELMET MEET?

WHAT ARE THE MEASUREMENTS OF THIS HELMET?

Toddler Helmet

Product Information

WHAT IS YOUR POLICY ON ACCIDENT REPLACEMENT HELMETS?

MY HELMET WAS INVOLVED IN AN ACCIDENT, WHAT NOW?

Accident Replacement Policy

WHAT IF I MAKE A RETURN ON A PURCHASE MADE THROUGH INSTALLMENTS WITH SHOP PAY?

WHAT IS THE OPTION TO PAY IN INSTALLMENTS ON SHOP PAY?

WHICH PAYMENT METHODS ARE ACCEPTED IF I USE THE OPTION TO PAY IN INSTALLMENTS ON SHOP PAY?

HAVE MORE QUESTIONS?

Payment Options

DO YOU OFFER GIFT WRAPPING (International Customers)?

HOW DO I EXCHANGE A GIFT? (International Customers)

I HAVE MORE QUESTIONS - HOW DO I REACH OUT TO THOUSAND? (International Customers)