We offer store credit or exchanges for gifts. Plus we have extended our return window until the end of January to give our customers plenty of time to process any returns/exchanges!. Feel free to email us at customercare@explorethousand.com with any

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We offer store credit or exchanges for gifts. Plus we have extended our return window until the end of January to give our customers plenty of time to process any returns/exchanges!<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Feel free to email us at customercare@explorethousand.com with any other questions you may have.

WHAT IS YOUR HOLIDAY RETURN POLICY?

Did you receive the gift of Thousand this year that didn't quite work out? No worries, we would love to help you out!. Please visit our Return Portal here to enter your information if you are in the U.S. If you are having issues finding your order nu

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Did you receive the gift of Thousand this year that didn&apos;t quite work out? No worries, we would love to help you out!<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please visit our Return Portal&#xA0;<a href="https://returns.explorethousand.com/gifts" style="box-sizing: inherit; background-color: transparent; color: rgb(14, 45, 91); text-decoration: none; touch-action: manipulation; font-weight: 600;" target="_blank">here</a> to enter your information if you are in the U.S.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are having issues finding your order number, please feel free to send us an email at customercare@explorethousand.com.

HOW DO I EXCHANGE A GIFT?

We do recommend shopping earlier than later! Here are some important dates for everyone who is planning on gifting Thousand this year. Please note we cannot guarantee that your order will arrive in time but we will do our to ensure you get it in time

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We do recommend shopping earlier than later! Here are some important dates for everyone who is planning on gifting Thousand this year. Please note we cannot guarantee that your order will arrive in time but we will do our to ensure you get it in time for the holiday!&#xA0;&#xA0;<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">December 11th - last day for ground shipping (3-8 business days)<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">December 16th - last day for express shipping (2-6 business days)<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">December 20th - last day for expedited shipping (2-3 business days)<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note this timeline is for customers located in the U.S. only. Thousand asks that customers give us 2-3 business days for processing orders. Also, note that couriers will be experiencing an increase in packages this time, so we ask that you are patient with them.

I WANT TO RECEIVE MY ORDER BY 12/25 - WHEN DO I NEED TO PLACE MY ORDER?

Not finding the answer for your question? No worries, we're here to help! Feel free to email us or reach out here. We will get back to you shortly. Chat soon!

Shop Chapter MIPS Helmets

Shop Heritage 2.0 Helmets

Thousand

U.S. Customers

Holiday Season FAQs

HOW SHOULD I STORE MY HELMET?

HOW OFTEN SHOULD A HELMET BE REPLACED?

HOW DO I KEEP MY HELMET LOOKING GOOD?

MY POPLOCK FELL OFF! HOW CAN I GET A REPLACEMENT?

DO YOU OFFER REPLACEMENT FITPADS (INTERIOR PADDING)?

MONOGRAM CARE TIPS?

Helmet Care

DO YOU SHIP INTERNATIONALLY?

DUTIES, VAT, CUSTOMS, ETC.

DO YOU SHIP TO HAWAII AND ALASKA?

CAN I CANCEL MY ORDER?

I NEED TO CHANGE OR UPDATE MY ORDER! WHAT DO I DO?

CAN I HAVE A PRICE ADJUSTMENT?

CAN I PURCHASE OR TRY ON A HELMET AT A LOCAL RETAILER?

DO YOU SHIP INTERNATIONALLY? copy

Shipping & Order Information

WHAT IS YOUR RETURN POLICY?

WHAT IS YOUR EXCHANGE PROCESS?

WHAT IS YOUR RETURN PROCESS?

CAN SALE ITEMS BE RETURNED/EXCHANGED?

CAN I RETURN OR EXCHANGE MY MONOGRAMMED HELMET OR CHANGE THE INITIALS ON MY MONOGRAM?

Returns & Exchanges

WHAT DOES THE INSIDE OF THE HELMET LOOK LIKE?

DOES THE HELMET COME WITH A WARRANTY?

WHAT SAFETY STANDARDS DO THOUSAND HELMETS MEET?

CAN I ORDER A MONOGRAMMED HELMET?

HOW DO I GET THE RIGHT FIT?

KRYPTONITE LOCKS

WHERE IS YOUR SIZE GUIDE?

WHAT SAFETY STANDARDS DO THOUSAND JR. HELMETS MEET?

HOW CAN I PERSONALIZE MY THOUSAND JR. HELMET?

WHAT DOES THE INSIDE OF THE THOUSAND JR. HELMET LOOK LIKE?

I’M AN ADULT AND MY HEAD IS SMALLER THAN A SIZE SMALL, WILL THOUSAND JUNIOR WORK FOR ME?

Thousand Jr.

WHAT SAFETY STANDARDS DOES THIS HELMET MEET?

WHAT ARE THE MEASUREMENTS OF THIS HELMET?

Toddler Helmet

WHAT IS THE POPLOCK? WHAT IS THE ANTI-THEFT GUARANTEE?

WILL THE POPLOCK FIT MY LOCK?

MY POPLOCK FELL OFF, CAN I GET A REPLACEMENT?

PopLock Info

Product Information

WHAT IS YOUR POLICY ON ACCIDENT REPLACEMENT HELMETS?

MY HELMET WAS INVOLVED IN AN ACCIDENT, WHAT NOW?

Accident Replacement Policy

WHAT IF I MAKE A RETURN ON A PURCHASE MADE THROUGH INSTALLMENTS WITH SHOP PAY?

WHAT IS THE OPTION TO PAY IN INSTALLMENTS ON SHOP PAY?

WHICH PAYMENT METHODS ARE ACCEPTED IF I USE THE OPTION TO PAY IN INSTALLMENTS ON SHOP PAY?

HAVE MORE QUESTIONS?

Payment Options (Shop Pay)

WHAT IS YOUR HOLIDAY RETURN POLICY? (International Customers)

HOW DO I EXCHANGE A GIFT? (International Customers)

DO YOU OFFER GIFT WRAPPING (International Customers)?

I HAVE MORE QUESTIONS - HOW DO I REACH OUT TO THOUSAND? (International Customers)

International Customers

More Help Needed

How can I unsubscribe from your marketing emails?

Customer Care