Returns & Exchanges
WHAT IS YOUR RETURN POLICY?
For US returns you can start a return or exchange by visiting our Returns Center and entering in your order number and zip code. If you are located in the EU/UK, please follow this link. Please note we are unable to process returns and exchanges from
WHAT IS YOUR EXCHANGE PROCESS?
For US customers, please process an exchange by following the directions in this link: https://returns.explorethousand.com/. We only provide free exchanges for US customers. You can use the box your helmet came in to ship it back to us. Be sure to co
WHAT IS YOUR RETURN PROCESS?
It's really easy to process your return! Please visit this link if you're located in the US or this link if you're located in the EU/UK. Please fill out the appropriate details and you'll receive all of your return information along with a return lab
CAN SALE ITEMS BE RETURNED/EXCHANGED?
Items marked as "FINAL SALE" cannot be returned or exchanged so be sure to double check before checking out! Monogrammed helmets cannot be returned or exchanged either.
CAN I RETURN OR EXCHANGE MY MONOGRAMMED HELMET OR CHANGE THE INITIALS ON MY MONOGRAM?
All monogrammed helmets are final sale and cannot be returned or exchanged. We recommend reviewing our fit guide to ensure your monogrammed helmet will be the right size for you prior to purchase.